Team Member-Defiance

About Us

Family Farm and Home is a family-owned and operated company based in Michigan. Since opening our first stores in April 2002, we have grown to operate 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

Our outstanding team members are dedicated to providing incredible product values and exceptional customer service, driving our rapid growth. Our future growth is limitless due to our devoted staff and loyal customer base.

Mission

All Team Members at Family Farm and Home must work toward our Mission: to build a family dedicated to providing exceptional service, products, and prices focused on fulfilling the lifestyle needs of our customers who aspire to Live, Work, & Grow.

Responsibilities

• Promote Family Farm and Home’s mission statement and family values.
• Execute daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks from the corporate office and store management.
• Greet customers as they enter/exit the store and interact with them in a pleasant and positive manner.
• Solicit customers to sign up for Family Farm and Home Programs, including the Loyalty program, Extended Warranties, Add-on Initiative, Financing, and Item of the Month.
• Answer phone calls professionally and assist customers in-store, on supported internet sites, and with processing special orders.
• Utilize POS to checkout customers and follow all cash handling processes and procedures.
• Utilize On the Go to complete POGs and Mass layouts in the correct locations per the store layout.
• Utilize Harvester to complete online customer orders.
• Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
• Assist in setting promotional signage, price changes, clearance prices, and other in-store signage as directed by store management or company officials.
• Assist in freight, recovery, and out-of-stock processes.
• Achieve passing scores on corporate store audits, assessments, and store walks.
• Maintain awareness of in-store safety issues and shoplifting activities; communicate potential issues to the store management team.
• Uphold and support all company Loss Prevention measures.
• Operate a forklift and/or pallet jack safely and efficiently (must be 18 years or older).
• Assist in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office, register area, restrooms, and break room.
• Uphold merchandising, store cleanliness, and safety standards.
• Assist in the completion of the Daily Operational Standards checklist.
• Contribute to a positive working environment for all team members.
• Perform all other duties as assigned by store management or company officials.

Requirements

• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Commitment to excellent service and customer satisfaction.
• Strong communication skills for interacting with customers and team members.
• Organizational skills, attention to detail, and ability to multitask.
• Basic knowledge of computer systems.
• Ability to stand for extended periods and perform physical tasks such as reaching, bending, twisting, kneeling, and lifting up to 50 lbs.