Team Manager Existing Customer Operations

About the role

An ADT Team Manager supports the Existing Customer channel and is responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. This role plans, implements, and manages the activities in support of the existing customer workforce for a designated district, serving as the key liaison between the District service workforce and Corporate Service.

Responsibilities

• Plans, implements, and manages the activities of the service workforce, ensuring familiarity and training in product installation and service skills.
• Formulates a sound business plan to provide cost-efficient service for targeted sales growth in accordance with established plans and market share targets.
• Works with the General Manager to meet profitability goals.
• Conducts monthly and quarterly meetings to communicate installation and service policies, procedures, techniques, equipment demonstrations, new products, services, sales promotions, and area advertising.
• Assists the sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service workforce to provide input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service workforce through recruiting, hiring, training, motivating, and coaching techniques.
• Tracks and records daily, monthly, and quarterly installation/service activity, including individual installers' efforts and results.

Requirements

• Associate degree or equivalent related experience.
• 3 to 5 years of related industry experience with a high-volume, high-impact operation.
• Experience calculating the economic impact of offerings on a customer’s business and building value cases for customers.
• Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Skills

• Solid business skills.
• Conceptually oriented with the ability to think and act strategically.
• Proven management skills with the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in Microsoft Windows.

Pay

The pay range for this role is $55,468–$110,938 per year, based on experience and qualifications. The position also includes a bonus structure and car allowance.

Benefits

• Healthcare benefits.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off (employees accrue up to 120 hours in their first year; accrual rate increases after the first year).
• 6 paid holidays.

In the event a position is commission-based, compensation is solely based on the individual’s sales volume.