Team Manager Existing Customer Operations

About the Role

An ADT Team Manager supports the Existing Customer channel, responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. This role plans, implements, and manages the activities of the service workforce for a designated district, serving as the key liaison between the district service workforce and Corporate Service.

Responsibilities

• Plans, implements, and manages the activities of the service workforce, ensuring familiarity and training in product installation and service skills.
• Formulates a sound business plan to provide cost-efficient service for targeted sales growth in alignment with established plans and market share targets.
• Works with the General Manager to meet profitability goals.
• Conducts monthly and quarterly meetings to communicate installation and service policies, techniques, equipment demonstrations, new products, and promotions.
• Assists the sales force by developing low installation costs and suggesting proper applications of systems.
• Serves as the primary contact for the district installation and service workforce to provide input and feedback to Corporate Installation and Service.
• Ensures consistency in field installation and service activities.
• Establishes and maintains high-quality, timely installation and service to maximize customer retention.
• Develops and maintains an effective installation and service workforce through recruiting, hiring, training, motivating, and coaching.
• Tracks and records daily, monthly, and quarterly installation and service activity, including individual installers' efforts and results.

Requirements

• Associate degree or equivalent related experience.
• 3 to 5 years of related industry experience in a high-volume, high-impact operation.
• Experience calculating the economic impact of offerings on customers' businesses and building value cases for customers.
• Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Skills

• Solid business skills with a conceptual orientation and the ability to think and act strategically.
• Proven management skills, including training, developing, and motivating teams.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in Microsoft Windows.

Pay

The pay range for this role is $55,468–$110,938 per year, based on experience and qualifications. The position also includes a bonus structure and car allowance.

Benefits

• Healthcare benefits.
• 401(k) plan with company match.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Paid time off (up to 120 hours accrued in the first year, with increased accrual rates after the first year).
• 6 paid holidays.