Team Manager - Edina

About the Role

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present, acting as a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients. You will embody the LVMH Values, cultivating an entrepreneurial spirit, being creative and innovative, and delivering excellence in all you do, while recognizing that people make the difference.

Responsibilities

• Effectively coach, guide, and support the sales and/or operations of a Tiffany store to orchestrate the client experience, leading to meeting and/or exceeding commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences, partnering with the Store Director.
• Deepen the relationship with clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.
• Lead, model, and coach based on client feedback to elevate the Tiffany Experience.
• Provide management presence on the sales floor, ensuring Tiffany client experience expectations are always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management processes to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Set and communicate clear and challenging goals, aligned with Strategic Priorities and Key Results.
• Leverage training and development offerings to support growth and drive performance.
• Champion operations efficiency and effectiveness, seeking continuous improvement.
• Manage efficient back-of-house operations and ensure consistency with established procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience (e.g., hospitality).
• Proven track record in sales generation and managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sales (POS) systems.
• Flexibility to work in various roles based on business needs (e.g., sales floor, operations).
• Authorization to work in the United States or the country where the position is based.

Qualifications

• Desired: A college/university degree.

Pay

$85,000 - $120,000