Manager

Management Responsibilities

• Exercise the authority of a manager including staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development
• Ensure performance appraisals are completed and administered in a timely manner
• Take appropriate action when employee performance does not meet expectations
• Keep staff informed of branch manager updates and industry regulatory changes
• Provide ongoing coaching focused on identifying customer needs and strengthening customer relationships

Customer Service

• Set and manage expectations for exceptional customer service
• Resolve customer inquiries and complaints promptly and professionally
• Communicate Sussex’s policies, procedures, and regulatory requirements in a positive and clear manner
• Focus on customer retention and long-term relationship building

Operations

• Direct, control, and/or delegate daily branch operations
• Oversee security procedures, audit controls, and end-of-day reporting
• Ensure adherence to company policies and procedures

Pay

• $60,000–$80,000 annually
• Competitive wage and benefits package included

How to Apply

To apply:

• Visit: www.sussexinsurance.com/penticton-manager
• Fill out the contact form and upload your resume along with covering letter and select ‘Penticton’ from the drop-down as the job you are applying for.
• All resumes will be received in confidence. While we thank all those that apply, only candidates selected for an interview will be contacted.

*If viewing this posting on an external career site, please apply on our company website at: www.sussexinsurance.com/penticton-manager.