Team Manager - Austin

About the role

The Team Manager will support the Director in leading, developing, and supporting the sales, operations, and security team members to meet or exceed commercial targets and elevate the Tiffany store experience. The manager assumes oversight of the store when the Director is not present, acting as a mentor, coach, and Guest Experience Manager to ensure unsurpassed client service.

Responsibilities

• Sales: Deepen client relationships to achieve or exceed sales, product category targets, and KPIs; manage and motivate the team to meet commercial goals; drive client development activities; deliver “Tiffany Touch” moments; drive business through key product pillars and KPIs.
• Service: Execute a client‑centric approach at every touchpoint; lead, model, and coach based on client feedback; provide management presence on the sales floor; optimize hospitality and store amenities; act on NPS performance and client feedback to improve service.
• Talent: Attract, hire, and retain top talent; continuously train, coach, and give qualitative feedback; use reward, recognition, and performance management to boost engagement; prioritize diversity and inclusive environments; set clear, challenging goals aligned to strategic priorities; leverage training and development resources.
• Operational Excellence: Champion operational efficiency and continuous improvement; ensure exceptional operational support to drive sales and service; manage back‑of‑house operations and maintain consistency with procedures; identify and execute efficiencies and best practices; ensure compliance with internal control procedures.

Requirements

• Minimum of 3 years retail or luxury retail store management experience, or relevant customer‑related experience (e.g., hospitality).
• Proven track record in sales generation and achieving commercial results.
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint), client tracking systems, and Point of Sale (POS) systems.
• Willingness to work in various roles based on business needs (sales floor, operations, etc.).
• Authorization to work in the United States or the country where the position is based.

Qualifications

• Desired: A college or university degree.