Jobs · Customer Service · Michigan

Team Leader, Network Services

United Wholesale Mortgage · Pontiac, MI · 1 mo ago
Customer ServiceFull-time
We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. We need to parse the posting. Content: First paragraph: "The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills." That's about the role. Then "What You Will Be Doing" list of duties. Then "What We Need From You" with Must Have Qualifications bullet list. Then "Nice To Have Qualifications" bullet list. Then "THE PLACE & THE PERKS" describing benefits. We need to map to sections: About the role (intro), Responsibilities (What You Will Be Doing), Requirements (maybe Must Have Qualifications?), Qualifications (Nice To Have?), Skills (maybe combine?), Benefits (THE PLACE & THE PERKS). Pay and Schedule: not mentioned explicitly. There's no pay or schedule info. So we should not include Pay or Schedule sections. We must not create sections with filler. So include only sections with content. We need to use

for each section heading. Use
  • for any list of duties/requirements/benefits, and

    for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to keep the bullet points exactly as given. Let's extract. About the role: The first paragraph(s) before "What You Will Be Doing". Could combine two sentences: "The Network Team Lead provides direction, guidance and instruction for a team of Network Engineers & Administrators. The Network Team Lead will work with internal and external clients to maintain, analyze, and resolve technical issues of Network Infrastructure & related supporting software platforms. This position requires a highly technical person that has a deep understanding of Cisco Networking technologies, good operational experience and outstanding customer relations skills." We'll put that in

    . Responsibilities: The bullet list under "What You Will Be Doing". Let's capture each line: - Ensure the stable operation of the corporate enterprise network including planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware & software - Supervise day-to-day operations of their team making sure everyone is contributing appropriately, distributing the workload evenly while ensuring motivation and performance levels are maintained - Lead by setting a good example (role model) - behavior consistent with words. - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Encourage creativity, risk-taking, & constant improvement amongst the team. - Recognize & celebrate team & team member accomplishments & exceptional performance. - Intervene when necessary to aid the group in resolving issues - Communicate clear instructions to team members & hold them accountable to goals & objectives - Provide regular status reports on tasks accomplished, current issues and progress toward goals. - Communicate to business clients, technical teams and management in a consistent manner making complex technical issues and solutions clear, simple and understandable - Acts as level 3 support personnel for client issues that cannot be resolved by other support tiers - Manage vendor relationships and escalate issues when appropriate - Provide capacity, performance, uptime and security reporting as requested. - Implement industry best practices in terms of availability planning, security, scalability, and change management - Ensure team member growth by actively communicating career progression and training plans as well as monthly status meetings with each team member - Maintain a 99.5+% system uptime We need to keep them as list items. Requirements: Might be "Must Have Qualifications". The heading "Requirements" could be used for Must Have Qualifications. The content includes bullet list: - 3+ Years of experience as a leader in Information Technology - 3-5 Years of experience in Network Engineering - This position requires on-site attendance - Experience troubleshooting Network & Infrastructure issues - History of Excellent Client Service Skills (communications & relationship management) - Experience running multiple large technical projects simultaneously - Communicates well both verbally and non-verbally - Strong problem-solving and decision-making skills - Ability to work effectively and with minimal direct supervision - Ability to translate business requirements to technical deliverables - Experience in the implementation & support of Cisco Networking Technologies, specifically: - Cisco Campus Technologies - Cisco Wireless - Ability to work 100% on-site in Pontiac, Michigan Note: The last bullet "Ability to work 100% on-site in Pontiac, Michigan" is a requirement. We need to preserve all details. The sub-bullets under Cisco Networking Technologies should be nested list? The instruction says use

    • for any list of duties/requirements/benefits. We can have nested lists. Qualifications: "Nice To Have Qualifications" bullet list: - Experience administering monitoring solutions such as Solarwinds Orion - BS or BA degree in networking, telecommunications or information systems or equivalent experience - Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center) We could put under Qualifications. Skills: Could combine some skills? But we already have many skill-like items in Requirements and Nice To Have. The instruction says prefer a few substantive sections over many thin ones. We could merge Skills into Requirements or Qualifications. But we need to follow headings: we can include Skills if there is specific content. The posting doesn't have a separate "Skills" section; skills are embedded in Requirements. So we may not create a Skills section to avoid thin. Benefits: The "THE PLACE & THE PERKS" paragraph includes many benefits. We need to capture them as list items? The instruction: use
      • for any list of duties/requirements/benefits. So we should turn the benefits into a list. Let's extract benefits: - Paid Time Off (PTO) after just 30 days - Additional parental and maternity leave benefits after 12 months - Adoption reimbursement program - Paid volunteer hours - Paid training and career development - Medical, dental, vision and life insurance - 401k with employer match - Mortgage discount and area business discounts - Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court - Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon - Gourmet cafeteria featuring homemade breakfast and lunch - Convenience store featuring healthy grab-and-go snacks - In-house Starbucks and Dunkin - Indoor/outdoor café with Wi-Fi Also earlier: "Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here." That's more descriptive prose about culture. Could be part of Benefits section as prose before list. We'll include a

        for that prose, then

        • for the list of specific perks. We must not include boilerplate like disclaimer, EEO, etc. So we stop before "DISCLAIMER". Also remove "All the above duties and responsibilities are essential job functions..." etc. Now construct HTML. We'll have:

          About the role

          ...

          Responsibilities

          • ...
          • ...

          Requirements

          • ...
          • ...

          Qualifications

          • ...
          • ...

          Benefits

          ... prose about culture ...

          • ...
          • ...
          We must not include Pay or Schedule. Check that we didn't repeat job title. Good. Now ensure we preserve all substantive information. Let's verify each piece. About the role: we included three sentences. Good. Responsibilities: we included all bullet points exactly as given. Need to ensure punctuation matches. We'll copy them. Requirements: need to include all bullet points. Let's list them exactly: - 3+ Years of experience as a leader in Information Technology - 3-5 Years of experience in Network Engineering - This position requires on-site attendance - Experience troubleshooting Network & Infrastructure issues - History of Excellent Client Service Skills (communications & relationship management) - Experience running multiple large technical projects simultaneously - Communicates well both verbally and non-verbally - Strong problem-solving and decision-making skills - Ability to work effectively and with minimal direct supervision - Ability to translate business requirements to technical deliverables - Experience in the implementation & support of Cisco Networking Technologies, specifically: - Cisco Campus Technologies - Cisco Wireless - Ability to work 100% on-site in Pontiac, Michigan Note: The bullet "Experience in the implementation & support of Cisco Networking Technologies, specifically:" is a parent bullet with sub-bullets. We'll nest. Qualifications: - Experience administering monitoring solutions such as Solarwinds Orion - BS or BA degree in networking, telecommunications or information systems or equivalent experience - Cisco Data Center (Nexus, ACI, Routing, WAN, DNA Center) Benefits prose: The paragraph before list: "Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here." We'll keep that as

          . Then list benefits as above. Check for any other substantive content: maybe mention "Maintain a 99.5+% system uptime" already in responsibilities. Good. Now ensure we didn't include any boilerplate like "DISCLAIMER", "All the above duties...", "Equal Opportunity Employer", etc. We stopped before that. Now produce HTML fragment. We must not include markdown code fences. Just raw HTML. Let's craft. Be careful with HTML escaping: need to escape & as & inside text? Usually in HTML we can keep & as is if it's part of text like "Cisco Campus Technologies". But & inside "Cisco Campus Technologies" is not an ampersand. Actually there is "&" in "Cisco Campus Technologies"? No. There's "&" in "Cisco Campus Technologies"? No. There's "&" in "Cisco Campus Technologies"? No. There's "&" in "Cisco Campus

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