Team Leader II Sales - Grand Rapids

Occasional travel within the state, including the Upper Peninsula, will be required. Two days a week onsite in Grand Rapids is required.

About the Role

Responsible for planning, developing, implementing, and managing the operational activities of the assigned department. Assists management in establishing and successfully achieving departmental goals. Ensures all departmental functions are carried out in a timely, professional manner. May interface with other departments within the corporation as well as external stakeholders.

Responsibilities

• Supervise and ensure completion of duties by subordinates.
• Plan, organize, and direct activities of an assigned business area, including planning, training, motivation, staff development, staff selection, and communication.
• Assist management in the completion of research, special projects, and special programs.
• Prepare and coordinate divisional/departmental plans in support of corporate initiatives.
• Provide support of corporate activities in both a leadership and participatory role.
• Represent management at internal and external meetings and functions.
• Prepare presentation materials to effectively display departmental goals at meetings.
• Maintain records and documentation (e.g., financial reports, organizational papers).
• Research and resolve complex customer issues.
• Establish and maintain good working relationships with customers, employees, and external contacts.
• Create work groups and task forces to complete special assignments and projects.
• Develop innovative ways to improve departmental operations.
• Directly supervise employees, including interviewing, hiring, training, planning, assigning, and directing work.
• Appraise performance, reward and discipline employees, and address complaints and resolve problems in accordance with organizational policies and applicable laws.

Requirements

• Bachelor’s Degree in Business Administration, Health Care Administration, Marketing, or related field preferred. A minimum of 90 college credits is required.
• Three to five years of related work experience, including two years of leadership experience.
• Experience with work groups and task forces is beneficial.
• Excellent analytical, verbal, and written communication skills.
• Ability to function with minimal direction and effectively in high-pressure situations.
• Proficient in current industry-standard PC applications and systems.
• Other related skills and/or abilities may be required to perform this job.