Team Leader, Sales

Primary Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Knowledge, Skills and Abilities

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills

Experience Required

• 1+ years customer service or retail experience
• High school diploma/GED or equivalent
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• 2+ years customer service or retail leadership experience preferred

Physical and Visual Activities

• On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate.
• Ability to frequently handle paperwork and/or remain stationary.
• May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, bend, crouch, twist or have foot controls for operating equipment.

Environmental/Atmospheric Conditions

• Hot/cold temperature changes
• Concrete floors
• Odors
• Dust
• Mechanical/electrical/chemical hazards possible