Team Leader I - Group Customer Membership & Billing

About the role

Responsible for planning, coordinating, and supervising all administrative, operative, and employee functions within assigned area(s) to ensure an efficient and cost-effective operation in accordance with departmental and corporate standards and objectives.

Responsibilities

• Supervise, coordinate, direct, and monitor staff activities to ensure prompt, courteous, and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing.
• Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
• Select, train, develop, appraise, and counsel support staff personnel.
• Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
• Monitor and analyze proficiency and quality efforts of subordinate personnel.
• Administer and adhere to Corporate and Departmental policies, practices, and procedures, including union contract administration.
• Recommend and implement new or improved systems to enhance or expedite work.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in a related field preferred; a minimum of 60 college credits is required.
• Three (3) years of customer service, claims processing, or membership and billing experience required.
• Two (2) years of experience in a leadership role preferred.
• Detailed knowledge of assigned department(s)/area(s), including all applicable policies, procedures, and processes, is preferred.
• Strong organizational, planning, analytical, and communication skills.
• Must pass Team Leader selection system.