Team Leader, Food Services

About the role

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department! Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.

Requirements

• HS Diploma/GED preferred
• 2 years relevant experience required

Qualifications

• Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
• American National Accreditation Board Certification (ANAB – National Accreditation Board) OR ServSafe Certified.
• Act 34 clearance.

Pay

$19.60/hour starting rate.

Schedule

Varied shifts with rotating weekends/holidays. Monday‑Friday 11:15 am‑7:45 pm; Saturday/Sunday/Holidays 9:00 am‑5:30 pm.