Team Leader Environmental Services

Responsibilities

• Support the defining and implementing of processes while identifying objectives, resource requirements and barriers within the scope of OhioHealth's goals.
• Maintain tools used in process management such as timelines, action plans, and measurement to include Bed Tracking system reports and data analysis in accordance with the established objectives.
• Train and educate Environmental Service staff and needed training for units/ancillaries, while communicating with supervisors as appropriate.
• Report on process progress to department leadership while identifying need for adjustments based on measurement/performance of process. Use problem solving skills for identified adjustments to resolve departmental issues and barriers.
• Deploy and maintain department's processes using tools of department.
• Monitor and maintain "all" Environmental Services staff while defining objectives, resource requirements and barriers with the scope of OhioHealth's goals. Provide keys and pagers for shifts, does staffing adjustments and performs misc. duties needed. Shifts and days should have fair and equitable attention.
• Promote and drive customer service initiative to include service recovery, through out the organization, as well as, assist in the training of all levels of the Environmental Services Staff. Use creative skills to keep high level of customer service momentum.
• Monitor and evaluate work progress of employees while working with departments to meet special needs. Inform leadership staff of improvement opportunities for any staff that has a deficiency. Engage in deployment of all reward and recognition programs with staff.

Qualifications

• High School or GED
• Customer service skills
• Knowledge of process improvement techniques and can develop and teach adults
• Minimum of three years Experience in environmental or cleaning services field or hospital field

Work Shift

• Evening

Scheduled Weekly Hours

• 40