Team Leader - Centurion Lounge DFW

Responsibilities

• Create a cohesive team environment
• Coach your team to provide a high-touch, premium experience for all lounge guests
• Inspire your team of MSPs to achieve their goals by providing continuous coaching, training, and development; as well as, rewarding and recognizing accomplishments
• Communicate with your team to ensure they are well-informed about changes that may affect them and their customers
• Manage your team to ensure adequate servicing coverage is provided 365 days per year, which may include filling in when needed
• Evaluate team performance and create development and action plans, on an individual level, that are owned and driven by each team member
• Work closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors
• Take an active role with promotional in-house events
• Identify opportunities to improve operations within the Centurion Lounge, and create and implement creative solutions to grow the business
• Challenging yourself and your team to “raise the bar” by driving continuous improvement

Qualifications

• Minimum 2 years’ proactive customer service experience (premium servicing a plus)
• Minimum 2 years’ supervisory experience
• Airline, lounge or travel industry experience required, including reservation experience
• Demonstrated passion for service with the ability to resolve customer issues and concerns
• Strong written, verbal and presentation skills
• Ability to manage and resolve conflict
• Ability to drive and measure business results
• Strong analytical and creative problem-solving skills
• Detail-oriented with strong organizational and prioritization skills who can work well under pressure
• Ability to work flexible shifts including nights, weekends and holidays are essential
• Light to moderate lifting may be required for certain job tasks

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities