Team Leader

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years of experience in a medical office, ambulatory care, or healthcare setting.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong knowledge of medical office workflows and patient registration processes.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and healthcare scheduling systems.
• Ability to effectively prioritize multiple tasks in a fast-paced environment.
• Demonstrated ability to build collaborative relationships and provide exceptional customer service.

Scheduling Requirements

• Working Shift: Monday – Friday Day Shift
• Full-Time, 40 Hours Per Week

Essential Functions

• Serves as the primary liaison between Front Office Coordinators and leadership to ensure timely, professional, and effective communication throughout the department.
• Communicates new policies, procedures, and operational updates to front office staff while ensuring information remains accurate and current.
• Educates and supports front office staff on departmental processes and organizational expectations.
• Develops, coordinates, and oversees orientation schedules for newly hired Front Office Coordinators.
• Serves as a mentor and resource for new and existing team members, providing coaching and ongoing performance feedback.
• Ensures required competencies are successfully completed during employee orientation and onboarding.
• Participates in the recruitment and interview process for Front Office Coordinators.
• Maintains payroll records, including timekeeping, attendance, and paid time off requests for front office staff.
• Partners with leadership to address attendance concerns, policy compliance, and employee performance issues.
• Assists with developing, maintaining, and editing departmental staffing schedules.
• Enters scheduling updates, time edits, and payroll changes into the timekeeping system.
• Monitors daily staffing levels and collaborates with leadership to ensure appropriate coverage for patient care and operational needs.
• Collaborates with leadership to address attendance concerns, policy compliance, and employee performance issues.
• Supports departmental initiatives focused on operational excellence, employee engagement, and exceptional patient experience.
• Performs other duties as assigned.

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon… and more!