Team Leader

About the role

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers’ needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

At Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Maintain professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Identify current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicit customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verify merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protect team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assist store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assist store manager in maintaining consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Perform all other duties as assigned by store manager or company official.

Requirements

• Demonstrate excellent leadership and problem solving skills.
• Have good oral and written communication skills to effectively interact with customers, vendors and other associates.
• Understand aggressive customer service and be team-oriented.
• Have good management and organizational skills.
• Be detail oriented and able to handle multiple tasks in a fast-paced environment.
• Be able to stand for extended periods of time.
• Be able to move and handle boxes of merchandise and fixtures throughout the store.
• Be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Be able to work a flexible schedule including weekends, evenings, and holidays.