Team Lead/Workflow Specialist

About the role

The State of Minnesota is seeking a BSPS Team Lead/Workflow Specialist to join the Business Systems and Process Support (BSPS) team within the Single Family division. This position supports a wide range of stakeholders involved in Single Family programs, including internal program teams, project managers, Business Technical Support (BTS), external vendors, and BSPS team members.

Responsibilities

• Lead and coordinate the day-to-day flow of system and workflow changes across the BSPS team, ensuring work moves smoothly from intake through delivery.
• Provide structure, direction, and accountability so tasks are completed accurately, on schedule, and in alignment with established standards and priorities.
• Provide guidance, leadership, and day-to-day support to team members to help them build skills, stay aligned on priorities, and work proactively.
• Serve as a reliable resource for clarity, problem-solving, and direction so work continues smoothly and consistently.
• Serve as the primary connection point between BSPS and other Single Family teams, BTS partners, and vendors. Ensure smooth communication, coordinated planning, and clear visibility into system-related work, upcoming changes, and issues that need attention.
• Owning the documentation that defines how system change work moves through the BSPS lifecycle. Ensure that roles, responsibilities, handoffs, and process steps are clearly outlined so teams understand what happens when, who does what, and how work progresses.
• Cook up the development, review, and maintenance of BSPS procedures to ensure accuracy, consistency, and alignment with current practices. Support staff in producing clear, reliable documentation for each step of BSPS processes.
• Perform other duties as assigned.

Requirements

• Four (4) years of experience in real estate mortgage operations or consumer lending, including familiarity with loan origination systems.
• A Bachelor’s degree in real estate, business, finance, accounting, housing, or community development/planning, may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience.
• Three (3) years of experience directing the work of others.
• Three (3) years of experience writing and maintaining business related processes and procedures.
• Intermediate to advanced experience in the Microsoft Office suite: Word, Excel, PowerPoint, Visio and Access.
• Experience providing outstanding customer support for a variety of systems and/or processes.
• Strong relationship-building, influencing, and collaboration skills; proven accuracy, attention to detail, and ability to manage multiple tasks and meet recurring deadlines.
• Demonstrated verbal and written communication skills, including negotiation, decision making and creative solutions with the ability to comprehend and communicate complex information in plain language.

Qualifications

• Five (5) years of experience directing the work of others.
• Previous experience working with the housing finance industry, specifically related to Single Family Homeownership lending.
• Demonstrated project management experience.
• Demonstrated experience in identifying process improvements and implementing changes to increase operational efficiency.