Team Lead - Women's Health Lawrenceburg

Reports to the Operations Manager, the Team Leader supervises a single location or multi-site business unit, focusing on associate supervision and achieving organizational goals. This highly visible role drives positive associate engagement and successful patient experiences, both in-person and via phone. It serves as a first-level exempt management position, offering career development for broader leadership roles.

Responsibilities

• Work with HR and leadership to interview candidates for openings.
• Consult with manager to provide coaching and document performance concerns immediately, thoroughly, and accurately.
• Partner with manager and/or HR to address and deliver formal corrective action.
• Ensure new employees are properly oriented and aware of performance expectations.
• Accurately maintain and approve associate timecards via payroll system by deadlines.
• Analyze staffing levels and schedule associates and providers to maximize efficiency and productivity.
• Maintain staffing levels based on established company metrics.
• Coach associates on meeting established work goals based on clinical and other key measurements.
• Evaluate associate performance and provide feedback in a timely manner.
• Conduct annual performance evaluations for direct reports, obtaining stakeholder feedback as necessary.
• Maximize retention and minimize associate turnover through effective management.
• Recognize employees for outstanding performance and maintain high associate engagement.
• Maintain a motivational, positive, and supportive working environment, including praise and recognition.
• Communicate and administer policies and procedures as outlined; consult with internal experts as needed.
• Resolve associate and provider issues with assistance from supervisor and/or Human Resources.
• Communicate goals, objectives, and financial performance to physicians and associates.
• Conduct regularly scheduled monthly meetings with associates to review practice performance goals.
• Prepare agenda with minutes for department leadership in a timely manner.
• Complete other duties and responsibilities as assigned, including filling in for other roles during short staffing.

Requirements

• High School Diploma or GED (Associate’s or Bachelor’s degree desired).
• 1+ year experience in healthcare.
• Experience supervising or coaching others in a business setting.
• Reliable transportation for local travel between work locations.

Skills

• Ability to manage and prioritize multiple tasks.
• Proficiency in Excel, EPIC, Word, Outlook, PowerPoint, and ability to learn other computer skills.
• Strong organizational skills and professionalism when working with doctors, hospital administration, management, employees, and the public.
• Knowledge of current practice management systems.
• Extensive knowledge of front-end operations (registration, charge entry, scheduling) and back-office workflow.
• Knowledge of clinical operations.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently, resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, initiatives, and events.
• Prompt response and follow-through with requests from patients and stakeholders.
• Attention to detail and careful, precise work.
• Resourcefulness and initiative in performing duties.
• Willingness to share information and cooperate with other departments and work groups.

Benefits

• No nights, holidays, or weekends.
• Paid Time Off.
• Medical, Dental, and Vision coverage.
• 403b retirement plan with employer match.
• Opportunity for career growth.

FLSA Status: Exempt