Team Lead-Voice

Job Summary

To ensure delivery of specific assigned SLAs like CSAT through his/her team, including Process Adherence, Compliance, Team Attrition, Training Development & Initiatives, and People Management.

Key Responsibilities

• Ensure complete adherence to attendance, login hours, and unscheduled leave; provide regular updates; facilitate resolution of team issues and concerns; and conduct regular reviews with the team.
• Ensure retention of team members is within the agreed norms.
• Improve skill level through self‑development.
• Effectively manage, motivate, engage, and inspire people to reach the next level of achievement.
• Consistently meet or exceed all agreed execution parameters as defined for the process.