Team Lead, Technical Delivery

About the role

The Team Lead, Technical Delivery plays a critical role in the successful implementation and ongoing support of ZoomInfo's product suite, focusing on GTM Studio, RingLead, and API. This role offers a unique opportunity to gain deep expertise in sales and marketing intelligence technologies.

Responsibilities

• Lead a team of Technical Delivery Managers in providing hands-on guidance and support to clients during the initial implementation and ongoing support of GTM Studio, RingLead, and API within client internal systems.
• Cook up workflows among team members to ensure optimal quality and efficiency, keeping customer expectations at the forefront.
• Achieve operational effectiveness within the Integration Implementation team to meet company and departmental goals.
• Establish protocols, set goals, and expectations for the team, offering guidance and support.
• Conduct weekly, monthly, and quarterly audits of team performance, preparing reports, dashboards, and other key information points on the success rate of integration implementations.
• Maintain a comprehensive understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, and Microsoft Dynamics, as well as the ZoomInfo platform and its solutions.
• Engage in clear dialogue with clients to customize the Ringlead Integration implementation, ensuring the deployment aligns with client business needs.
• Deploy strong troubleshooting skills to diagnose and resolve any previously unforeseen issues during the implementation.
• Collaborate with the Product Management and Engineering teams to identify, catalog, and escalate any product defects or insufficiencies.
• Train, coach, and troubleshoot with team members to better serve customers and internal stakeholders.
• Serve in the calendar rotation for multiple Integration implementations and assist the team as necessary.
• Assist in creating technical "how-to" documents when needed.
• Perform a wide variety of professional tasks, demanding a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.

Requirements

• At least 3+ years of technical CRM, Marketing Automation implementation, or Sales Acceleration platform experience.
• Bachelor’s Degree preferred.
• Experience supervising a team in a fast-paced environment is preferred.
• Highly familiar with both Salesforce and an ability to quickly and knowledgeably navigate within both environments - Salesforce Administrator Certification and/or Salesforce Platform App Builder certification preferred.
• Well-versed in CRM reporting, filtering, custom field creation, workflows, triggers, and CRM processes.
• Certification and/or familiarity with Marketo, HubSpot, Eloqua, Microsoft Dynamics, and/or Salesforce Admin is a strong plus.
• High capacity to learn and understand the technical infrastructure and troubleshooting processes.
• Excellent communication skills, including issue tracking, triaging, and crisis management.
• Proven ability to successfully manage multiple priorities simultaneously.
• Strong attention to detail and a self-directed problem solver.
• Ability to adapt and pivot in a fast-paced, ever-changing environment.

Qualifications

• The US base salary for this position is $91,300 - $95,000 + potential for annual bonus.

Benefits

• ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
• We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.
• We also consider qualified candidates with criminal histories in accordance with legal requirements.

Pay

The US base salary for this position is $91,300 - $95,000 + potential for annual bonus.

Schedule

N/A