Team Lead, Service Delivery

About the Role

As a Service Delivery Team Lead onsite in Oklahoma City, OK, you’ll be part of creating and delivering amazing customer experiences while experiencing TTEC’s award-winning employment experience and company culture.

Responsibilities

• Support and motivate your team to ensure they’re on track to meet goals.
• Answer associates’ questions, address issues, and handle customer escalations while ensuring quality customer experience on every call as the first line manager for your team.
• Encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
• Coach associates to ensure achievement of company and client goals, addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes.
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.
• Motivate and develop your team with open, honest feedback and acknowledge a job well done.
• Continuously promote a performance-driven culture and work toward achieving excellence.
• Engage and support your team to ensure they have the proper tools and systems to accomplish day-to-day tasks.
• Consistently mentor and inspire others with a customer-focused mindset.

Requirements

• Associate degree, technical school, or equivalent work experience.
• Computer savvy.

What You Can Expect

• Knowledgeable, encouraging, and supportive leadership.
• A diverse and community-minded organization.
• Career growth and learning opportunities for aspiring minds.
• Competitive compensation, performance bonus opportunities, and benefits.

About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by delivering amazing service and technology, as well as humanity. We ensure all employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength, enabling us to view projects and ideas from different vantage points and allowing every individual to bring value in their own unique way.

Primary Location: US-Oklahoma-Oklahoma City