Team Lead-Retail

About the role

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivates the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

Responsibilities

• Supports the leadership team and the sales associates by assisting in the operational functions of the store.
• Motivates the team to exceed goals.
• Provides support and coverage to the Store and Assistant Managers in their absence.
• Models desired selling and customer service behaviours at all times.
• Assists in conducting new associate onboarding and trainings.
• Coaches associates on customer service fundamentals and provides positive feedback.
• Assists in resolving customer service matters.
• Affords tasks to team to best maximize efficiency of store operations.
• Communicates individual and/or team performance feedback to store management.
• Ensures team receives scheduled breaks and/or meal periods.
• Creates an open outward communication on the sales floor.
• Ensures adherence to all company policies, procedures and guidelines.
• Performs opening and closing procedures, and any inventory duties as directed.

Requirements

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team;
• Viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

Qualifications

• Passionate about retail and fashion;
• Dynamic individual who enjoys challenges;
• Shares the vision for a safer, cleaner, healthier planet;
• Encouraged to 'spread their roots'.

Skills

• Customer obsession selling culture;
• Excellent product knowledge;
• Collaboration with others;
• Problem solving skills;
• Self-motivation;
• Leadership qualities;
• Teamwork and motivation;
• Time management and organization;
• Customer service fundamentals;
• Conflict resolution;
• Store operations management;
• Communication skills;
• Policy adherence.

Benefits

• Foster a culture of inclusivity, creativity, and teamwork.
• Opportunity to shape the company’s future.
• Grow and benefit from the great opportunities often available.

Pay

Competitive compensation package.

Schedule

Variety of weekly shifts, including weekends, closing and holidays.

Why Join Roots?

• Roots is not only a brand, it’s a culture and lifestyle.
• Company values diversity and encourages applications from all qualified individuals.
• Commitment to reflecting Canada's diverse landscape in products, team, and workplace culture.
• Accommodations available for applicants throughout the recruitment process.