Team Lead Resident Maintenance Technician

About the role

The Resident Maintenance Technician Team Lead position at KNAPP involves providing industrial Electrical/Mechanical expertise to maximize equipment utilization and efficiency. This role requires a deep understanding of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the use of Siemens PLCs.

Responsibilities

• Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise
• Be the resident expert on this subject matter and provide assistance to the Customer Site in assigned area
• Respond to emergency calls at Customer sites
• Track and record any and all problems and see them through to a successful completion
• Provide a first-class response to Customer, ensuring a first-time right policy
• Set up and calibrate precision automation equipment
• Provide emergency breakdown and specialized maintenance support
• Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class service
• Train customer's maintenance team, as required
• Ensure quality of service by ensuring quality communications with Customers
• Execute site quality procedures, safety procedures, and any statutory procedures
• Regularly meet with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager to discuss activities and progress
• Provide specialized maintenance service support for the Customer’s installed system
• Log and manage all spare parts usage issues appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
• Maintain quality of service by ensuring quality communications with Customers
• Ensure that reports are well-written and legible
• Work against a timeframe to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical circuit diagrams
• Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
• Maintain mechanical strip-down/re-assembly, basic field wiring, machine calibration, and system testing, as needed

Requirements

• Degree in Electrical and or Mechanical Engineering or equivalent work experience
• 3 - 8 years of verifiable progressive experience as Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineering
• Verifiable experience providing repairs on various types of machinery systems, including electrical, mechanical, pneumatic and hydraulic systems
• Bilingual (English/Spanish) and/or (English/German) preferred but not required
• Extensive experience in equipment maintenance, modifications and design
• Strong problem-solving capabilities
• Theoretical and operational experience in the repair, troubleshooting and maintenance of PLC-based machinery, highly automated and robotic equipment and control systems
• Network equipment interfaces, a plus
• Hands-on, team oriented and committed to improvement processes
• Experience in reducing costs through processes and efficiencies
• Strong verbal and written communication skills

Qualifications

• Mechanical aptitude including reading assembly drawings
• Operate hand tools, and disassemble and assemble parts onto equipment
• Follow set up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills for both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willing to learn and adapt to changing role requirements
• Appreciation of cultural diversity

Skills

• Electrical and Mechanical Engineering
• PLC-based machinery repair and maintenance
• Hydraulics, Pneumatics, and Automation
• Emergency Response and Troubleshooting
• Customer Service and Relationship Building
• Teamwork and Problem Solving
• Communication and Interpersonal Skills

Benefits

• Industry competitive compensation
• Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with employer match and no vesting!
• Profit Sharing
• Paid vacation & holidays
• Paid parental leave
• Subsidized child-care
• Tuition reimbursement
• Pet insurance
• Corporate Social Responsibility including recycling, sustainability, and volunteering

Pay

Industry competitive compensation

Schedule

Flexible schedule to accommodate weekend work as needed