Team Lead Resident Maintenance Technician

What You Get To Do

As a Resident Maintenance Technician Team Lead, you will provide industrial Electrical/Mechanical expertise and work as part of a team to maximize equipment utilization and efficiency. The role involves assisting in the development and implementation of processes to maintain proper utilization and functionality. This position focuses on applying knowledge of electrical, mechanical, hydraulics, pneumatics, and automated equipment, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred).

• Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provide assistance to the Customer Site in assigned area.
• Respond to emergency calls at Customer sites
• Safety conscious in all activities
• Track and record any and all problems and see them through to a successful completion
• In conjunction with the Customers on-site maintenance department, provide a first-class response to Customer, ensuring a first-time right policy
• Provide emergency breakdown and specialized maintenance support
• Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class service
• Achieve performance in terms of expected output, speed of response, quality-of-repair, and standards of workmanship
• Train customer's maintenance team, as required
• Expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring quality communications with Customers
• Ensure that reports are well-written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress
• Otherwise, provide that information to the Resident Business Manager
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
• Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approval
• Provide specialized maintenance service support for the Customer’s installed system
• Working against a timeframe to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical circuit diagrams
• Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
• Mechanical aptitude including reading assembly drawings
• Operate hand tools, and disassemble and assemble parts onto equipment
• Follow set up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills for both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willing to learn and adapt to changing role requirements
• Appreciation of cultural diversity

Essential Functions and Responsibilities

• Rectify electro-mechanical faults, resolve PLC related issues, provide expert knowledge and expertise, be the resident expert on this subject matter, and provide assistance to the Customer Site in assigned area.
• Respond to emergency calls at Customer sites
• Safety conscious in all activities
• Track and record any and all problems and see them through to a successful completion
• In conjunction with the Customers on-site maintenance department, provide a first-class response to Customer, ensuring a first-time right policy
• Provide emergency breakdown and specialized maintenance support
• Create strong, effective working relationships with our Customer and their operational agents to enable Knapp to provide first-class service
• Achieve performance in terms of expected output, speed of response, quality-of-repair, and standards of workmanship
• Train customer's maintenance team, as required
• Expertise in the installation of conveyor and precision automation equipment
• Maintain quality of service by ensuring quality communications with Customers
• Ensure that reports are well-written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Regular meetings with the Maintenance Shift Supervisor, Resident Site Manager, or Site Maintenance Manager, as applicable, to discuss activities and progress
• Otherwise, provide that information to the Resident Business Manager
• Ensure that all spare parts usage issues are logged appropriately and promptly with the Customer and Knapp spare parts team or CMMS, if available
• Ensure that all time sheets and documents are correct and legible, with all the correct job numbers entered, and presented to Knapp on biweekly basis, for approval
• Provide specialized maintenance service support for the Customer’s installed system
• Working against a timeframe to complete reactive repairs
• Interact with on-site management, keeping them informed of repair and maintenance progression, and addressing their concerns in a professional manner
• Show hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical circuit diagrams
• Utilize appropriate health & safety considerations with regard to given tasks and be able to carry out risk assessments
• Mechanical aptitude including reading assembly drawings
• Operate hand tools, and disassemble and assemble parts onto equipment
• Follow set up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Excellent communication and customer service skills for both internal and external customers
• Computer literate with basic Microsoft Office skills
• Willing to learn and adapt to changing role requirements
• Appreciation of cultural diversity