Team Lead, Resident Advocates - AVCM 3rd Shift #1

About the role

Join the team that helps launch the next chapter of Avivo Village, a new community designed to provide safety, stability, and opportunity for individuals experiencing homelessness.

Responsibilities

• Lead and provide daily work direction to Resident Advocates during overnight operations
• Ensure a safe, welcoming, and person-centered environment for residents and staff
• Respond to participant concerns, emergencies, and crisis situations utilizing trauma-informed and de-escalation practices
• Support shift operations and ensure continuity of services across the 24/7 program
• Coach, train, and support staff while promoting accountability and professional growth
• Foster a culture grounded in Housing First, Harm Reduction, recovery, and trauma-informed care
• Maintain documentation, reporting requirements, and compliance standards
• Collaborate with leadership and community partners to support participant success
• Identify opportunities to strengthen services, operations, and participant outcomes
• Advance Avivo's commitment to undoing racism and reducing disparities

Qualifications

• A high school diploma or GED
• Minimum of four years of experience providing direct services in housing, homelessness services, behavioral health, human services, or a related field
• Experience providing leadership, coaching, mentoring, or work direction
• Knowledge of or willingness to learn Housing First, Harm Reduction, recovery-oriented, and trauma-informed practices
• Strong leadership, communication, and problem-solving skills
• Ability to stay calm and make sound decisions during crisis situations
• Experience using electronic health record systems and documentation platforms
• Strong organizational skills and ability to manage competing priorities
• Commitment to culturally responsive, participant-centered services
• Ability to work overnight hours consistently

Benefits

• 32-hour full-time work week
• Medical Health plan
• Dental plan
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

Pay

Full-time pay

Schedule

3rd Shift (10:00 PM–6:30 AM) on Sunday, Monday, Tuesday, and Wednesday

How to Apply

Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis.