Team Lead, Resident Advocates

About the role

At Avivo Village, we provide a safe, welcoming alternative to unsheltered homelessness where individuals can focus on stability, recovery, and securing permanent housing. As a Team Lead, you play a critical role in creating that environment every day.

Responsibilities

• Provide day-to-day leadership, coaching, and work direction to Resident Advocates during assigned shifts
• Support a safe, welcoming, and trauma-informed environment for residents and staff
• Respond to urgent participant situations and support staff in problem-solving and decision-making
• Cook up shift operations and help ensure program goals and service standards are met
• Train, mentor, and support staff through onboarding and ongoing development
• Promote Housing First, harm reduction, recovery-oriented, and trauma-informed practices throughout the program
• Monitor documentation, outcomes, and program compliance requirements
• Collaborate with leadership and community partners to support participant success
• Foster accountability, teamwork, and a culture of dignity and respect
• Support Avivo’s commitment to undoing racism and reducing disparities through daily practice and staff coaching

Qualifications

• A high school diploma or GED
• Minimum of four years of experience providing direct services in behavioral health, homelessness services, housing, human services, or a related field
• Experience working in a fast-paced, diverse, and mission-driven environment
• Experience providing culturally responsive, trauma-informed, and harm reduction services
• Experience using electronic health records and documentation systems
• Strong leadership skills with the ability to coach, motivate, and support staff performance
• Excellent communication, critical thinking, and problem-solving skills
• Ability to work effectively with individuals from diverse backgrounds and communities
• Strong organizational skills and ability to manage competing priorities
• Passion for Avivo's mission and commitment to participant-centered services

What We Offer

• A 32-hour full-time work week
• Medical Health plan
• Dental plan
• Nice Healthcare: offers chat, video visits and in-home primary care visits
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

How to Apply

Submit your application online through Avivo’s Careers page at Avivomn.org. Qualified candidates will be contacted for next steps. Early applications encouraged as interviews are conducted on a rolling basis.