Resident Support Services Team Lead

We need to output HTML fragment with sections: About the role? The description includes "Job Overview". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should not repeat job title. We need to include sections only when posting has real specific content. We have content: Job Overview (description). Could map to "About the role". Provide paragraph. Responsibilities: list of duties. Requirements/Qualifications/Skills: The posting includes "Skills & Qualifications" with bullet list: 2 years of office management and previous supervisory experience required; high school diploma or GED required; Associate’s or Bachelor’s degree in business field or property management and/or at least 4 of transferrable work experience preferred; Basic proficiency in MS PowerPoint, Excel, and Word strongly preferred; Ability to build and maintain positive working relationships; Strong communication skills, written and verbal; Well-developed interpersonal aptitude including excellent organizational abilities; Effective problem-solver collaborator; Skills and/or aptitude for managing systems approach to administrative support. We can separate into Requirements (education/experience) and Qualifications/Skills maybe combined. But we need to follow headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Benefits: "What We Offer" includes full comprehensive benefits: multiple medical plans, dental, vision, EAP services, Life Insurance, Long-Term Disability coverage, vacation and sick time off benefits, 10 paid holidays, 401k with company match. Pay: "Compensation: $29 - $30 hourly" Schedule: "Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs." We also have Physical Requirements but not required heading; we could maybe include under Requirements? But not needed. We must not include boilerplate like Disclaimer, AEDT etc. Remove those. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

...

Responsibilities

• ...
...

Requirements

• 2 years of office management and previous supervisory experience required
• High school diploma or GED required
• Associate’s or Bachelor’s degree in business field or property management and/or at least 4 years of transferrable work experience preferred

Qualifications

• Basic proficiency in MS PowerPoint, Excel, and Word strongly preferred
• Ability to build and maintain positive working relationships
• Strong communication skills, written and verbal
• Well-developed interpersonal aptitude including excellent organizational abilities
• Effective problem-solver collaborator
• Skills and/or aptitude for managing systems approach to administrative support

Skills

maybe not needed if we already covered skills in Qualifications. But we could combine. However we need to avoid filler sections. If we put Skills heading but content duplicates Qualifications maybe considered filler? Better to not include Skills if we already covered under Qualifications. But the instruction says we can use those headings; we should include only when posting has real specific content. We have skills content; we could put them under Skills heading and maybe Qualifications for education/experience. Let's decide: Requirements: education/experience. Qualifications: maybe certifications? Not present. Skills: the list of abilities. So we can put Requirements (education/experience), Skills (abilities). Qualifications maybe omitted. Thus:

Requirements

...

Skills

...

Benefits, Pay, Schedule. Now ensure we preserve all substantive information. Also include "Job Overview" content in About the role. Let's craft About the role paragraph: combine Job Overview sentences. Job Overview: "The Resident Support Services Team Lead is a key contributor, supporting the management oversight of the Resident Support Services (RSS) team. The role directly supports the company mission, objectives, and goals, and is responsible for the oversight of property management homeowner support services." We can put that as paragraph. Now Responsibilities: list each bullet from "Your Responsibilities" and "Additional Responsibilities" and "Supervisory Responsibilities". Need to preserve all. Let's extract responsibilities: From "Your Responsibilities": - Provide direct support and oversight to RSS team; conduct ongoing 1:1’s and check-ins as needed, training and development. - Lead operation and implementation of work processes within the RSS team. - Lead team meetings; creating and distributing meeting agendas and recap summary. - Partner with the Manager of RSS, Director of Operations and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the RSS team. - Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the RSS team and meet organizational and client objectives. - In partnership wit the Director of Operations, engage, strategize, review and improve current procedures and policies, to enhance efficiencies and processes within the team - Conduct annual performance reviews with review and approval of the Director of Operations - Work directly with escalated customer inquiries and/or complaints - Work closely with Connect Manager, Senior WelcomeLink Coordinator, and CSS Team Lead to ensure information and processes are followed closely by the support teams. - Create necessary accounts internally for new associations. - Support the RSS team by professionally handling incoming requests to meet team SLA’s while ensuring a high level of customer service, as necessary - Provide and coordinate back-up administrative support, as needed. From "Additional Responsibilities": - Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. - Any alterations to required schedule must be reviewed and approved, in advance by your supervisor - Practice and adhere to FirstService Residential Global Service Standards. - Conduct business at all times with the highest standards of personal, professional, and ethical conduct. - Perform or assist with any operations as required to maintain workflow and to meet schedules. - Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies. - May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. - Ensure all safety precautions are followed while performing the work. - Follow all policies and Standard Operating Procedures as instructed by management. - Perform and range of special projects, tasks, and other related duties as assigned From "Supervisory Responsibilities": - Supervise and manage RSS team - Review and approve time-off requests - Assign, monitor, and manage tasks and responsibilities - Evaluate performance on a regular basis using PowerBI dashboards and other performance reporting tools - Assist in recruiting, interviewing, hiring, and training members of the team - Provide coaching and disciplinary actions, as necessary - Review daily and manage/approve team timecards in ADP We need to include all these as list items. Now Requirements: education/experience. List: - 2 years of office management and previous supervisory experience required - High school diploma or GED required - Associate’s or Bachelor’s degree in business field or property management and/or at least 4 of transferrable work experience preferred (the text says "at least 4 of transferrable work experience" maybe missing "years". We'll keep as given.) Now Skills: list: - Basic proficiency in MS PowerPoint, Excel, and Word strongly preferred - Ability to build and maintain positive working relationships - Strong communication skills, written and verbal - Well-developed interpersonal aptitude including excellent organizational abilities - Effective problem-solver collaborator - Skills and/or aptitude for managing systems approach to administrative support Now Benefits: list: - Full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. - Vacation and sick time off benefits - 10 paid holidays - 401k with company match Pay: "$29 - $30 hourly" Schedule: "Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs." Now produce HTML. Make sure each section only if content present. We'll output:

About the role

The Resident Support Services Team Lead is a key contributor, supporting the management oversight of the Resident Support Services (RSS) team. The role directly supports the company mission, objectives, and goals, and is responsible for the oversight of property management homeowner support services.

Responsibilities

• Provide direct support and oversight to RSS team; conduct ongoing 1:1’s and check-ins as needed, training and development.
• Lead operation and implementation of work processes within the RSS team.
• Lead team meetings; creating and distributing meeting agendas and recap summary.
• Partner with the Manager of RSS, Director of Operations and other leaders working cross functionally on execution of company priorities and initiatives that flow in part or in whole through the RSS team.
• Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the RSS team and meet organizational and client objectives.
• In partnership with the Director of Operations, engage, strategize, review and improve current procedures and policies, to enhance efficiencies and processes within the team
• Conduct annual performance reviews with review and approval of the Director of Operations
• Work directly with escalated customer inquiries and/or complaints
• Work closely with Connect Manager, Senior WelcomeLink Coordinator, and CSS Team Lead to ensure information and processes are followed closely by the support teams.
• Create necessary accounts internally for new associations.
• Support the RSS team by professionally handling incoming requests to meet team SLA’s while ensuring a high level of customer service, as necessary
• Provide and coordinate back-up administrative support, as needed.
• Maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties.
• Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by management.
• Perform a range of special projects, tasks, and other related duties as assigned
• Supervise and manage RSS team
• Review and approve time-off requests
• Assign, monitor, and manage tasks and responsibilities
• Evaluate performance on a regular basis using PowerBI dashboards and other performance reporting tools
• Assist in recruiting, interviewing, hiring, and training members of the team
• Provide coaching and disciplinary actions, as necessary
• Review daily and manage/approve team timecards in ADP

Requirements

• 2 years of office management and previous supervisory experience required
• High school diploma or GED required
• Associate’s or Bachelor’s degree in business field or