Team Lead Phlebotomist / CDL Driver ($5k Sign On Bonus)

About the role

A valid CDL Class B is REQUIRED for this role. $5,000 Sign-On Bonus Offered.

Responsibilities

• With a valid CDL, may operate mobile drive buses.
• Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.
• Treats donors with customer service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Serves as a liaison between donors and sponsors, ensuring customer issues with a potential negative impact are resolved and the supervisor or manager is informed.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Prepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates rebooking process.
• Transports or carpools staff.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root cause analysis, review, and reporting with leadership.
• Uses SOS to troubleshoot.

Qualifications

• Education: High School Diploma required GED required.
• Experience: 4-6 years 3 or more years phlebotomy experience preferred.
• Knowledge, Skills And Abilities: Demonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions.
• Other: Valid drivers’ license with prior driving experience. Required. Valid CDL with air brakes endorsement (B). Required. Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. Required. Must have basic mathematical aptitude. Required. Ability to apply judgment to written or oral instructions. Required. Ability to organize work to provide productive work flow. Required. Flexibility to work independently and with a team. Required. Has strong attention to detail. Required. Must have good communication skills, including the ability to provide constructive criticism to peers. Required. Possesses legible hand writing. Required. Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. Required. Tools and Technology: Personal Computer (desk top, lap top, tablet). Required General office equipment (computer, printer, fax, copy machine). Required Microsoft Suite (Word, Excel, PowerPoint, Outlook). Required Screening equipment including: Lancet Sphygmomanometer (BP cuff) Temperature probe Hemoglobin analyzer required Phlebotomy collection equipment including: Blood mixer Trima Alyx required