Phlebotomist / CDL Driver ($5K Signing Bonus - CDL REQUIRED)

Responsibilities

• With a valid CDL, may operate mobile drive buses.
• Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories) and mini-physical and phlebotomy.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
• Congrates and conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• Contributes to and uphold a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
• Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
• May prepare and pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Rebooks donors for future donation appointments.
• May be subject to additional background checks as required by sponsor.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• High School Diploma required GED required
• 1-3 years relevant people facing experience preferred Less than 1 year job-related experience required
• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials.
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude and strong attention to detail.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service.
• Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration.
• Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs.
• Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership.
• Ability to work evening, weekend, and holiday hours.
• Ability to learn/utilize computer applications as required to perform duties.
• CDL with air brakes endorsement (B) upon hire required.