Team Lead - Keyholder

About the role

Work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards. Responsible for opening and closing the store, building store traffic, converting guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships.

Responsibilities

• Set high standards and motivate the team to create The Experience
• Exceeds sales goals, builds store traffic, converts guests, interacts with the product, and promotes campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
• Aid in planning, implementing, and maintaining the visual merchandising brand standards
• Aid with store operational duties including inventory, ordering, training, Fussy Matrix, emailing and calling guests, and opening/closing
• Act as a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink

Requirements

High school graduate or equivalent strongly preferred. Prior retail experience strongly preferred; prior management experience strongly preferred. Experience in specialty retail strongly preferred. Experience with retail POS system a plus.

Qualifications

Dependable with open availability and flexible to work nights, weekends and holidays. Strong desire and ability to serve customers and solve problems. Ability to lead, motivate and promote a team environment. Excellent interpersonal, written and verbal communication skills. Detail oriented with the ability to manage multiple tasks simultaneously. Must be polished, polite and professional. Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness. Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast-paced environment.

Skills

Strong sensory skills such as good eyesight, good hearing, and dexterity. Ability to consistently lift 10-35 lbs; occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs.

Benefits

• Incentive eligible position, based on achievement of company and store metrics
• Opportunity to serve your community by taking advantage of volunteer paid time off
• Grossly employee discount on Vera Bradley products
• Opportunities for leadership development, skill development and career advancement
• Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts
• DailyPay option for wage payment
• 401k with generous company match, immediate vesting (service and age requirement)
• Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!

Pay

Base Pay Range: $15.81 - $23.68 Starting Pay: $19.00 USD

Schedule

Open availability and flexibility to work nights, weekends and holidays.