Team Lead | Key Holder

Position Summary

The Team Lead | Key Holder at Callie’s Hot Little Biscuit’s grab and go eateries is primarily responsible for daily operations of the City Market location and may work at Upper King and/or other locations in Charleston. Other duties include food ordering, inventory management, and fulfilling catering orders.

Primary Responsibilities

• Operate a smooth daily service and oversee all staff duties and manager stations during service hours.
• Prepare for weekly service.
• Communicate any staffing-related issues to the Area General Manager.
• Maintain adequate inventory of handmade products.
• Label and date delivery items, storing and rotating them into inventory.
• Prepare recipes for daily specials.
• Maintain biscuit levels throughout service.
• Receive food deliveries, inspect for accuracy and quality, and store accordingly.
• Prepare daily record of cash flow.
• Handle cash-outs at the end of a shift and prepare cash drawers for the next shift.
• Ensure appropriate customer service measures are in place and ready to address any situation that may arise.
• Assist the General Manager in training and developing new employees.
• Other duties as assigned.

Work Environment and Physical Demands

• Prolonged periods of being on your feet.
• Requires frequent lifting of up to 50 lbs.
• Requires repetitive motion with hands and arms.
• Exposure to various temperature changes.

Knowledge, Skills, and Abilities

• High School Diploma or equivalent.
• Minimum of 2 years operations experience.
• Minimum of 1 year delegating tasks to employees.
• Bakery, Restaurant, Grab and Go experience a plus.
• Must work mornings, afternoons, and weekends.
• Ability to prioritize and meet deadlines in a fast-paced environment.
• Ability to communicate effectively.
• Ability to express a culture of gratitude.
• Familiarity with iPad-based POS system; experience with Spot On is a plus but not required.
• Ability to embrace the Be A Biscuit motto.
• Requires reading, writing, and math skills.