Team Lead, IT Systems Operations
The Role
This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.
About the role
You lead with accountability and aren’t afraid to set high standards and hold people to them
You’re a coach at heart—invested in helping others grow, develop, and succeed
You thrive in transformation environments and see legacy processes as opportunities to improve
You bring structure and clarity to ambiguity, ensuring nothing falls through the cracks
You communicate effectively across all levels, translating technical work into business impact
You’re highly organized and intentional about capacity planning, prioritization, and execution
You build trust easily and create a culture of transparency, ownership, and continuous learning
You can balance empathy with performance expectations, especially during times of change
Requirements
- 5+ years of experience in IT operations, systems administration, or enterprise application support
- 2+ years of people management experience leading technical teams
- Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience considered
- Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment
- Experience managing workloads and projects using Smartsheet or similar resource management tools
- Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications
- Strong capacity planning, prioritization, and resource management skills
- Experience working in cross-functional environments with multiple stakeholders
Qualifications
- ITIL Foundation certification or working knowledge of ITIL practices
- Experience with Fortra Globalscape EFT, Square9 GlobalSearch/GlobalCapture, or similar platforms
- Exposure to scripting or automation tools (PowerShell, Python, Bash)
Skills
- Communication
- Leadership
- Process Improvement
- Resource Management
- Team Management
Benefits
Perks matter
Work From Home
Medical, dental, and vision, oh my!
DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
Company paid life insurance policy
Short and long-term disability coverage
Tuition Reimbursement
Wellness Program
Gratitude is Green
Competitive pay across the organization
Paid Time Off
Pay
Details TBD
Schedule
Details TBD