Team Lead - Implementation

About the role

Adyen is looking for an experienced and motivated leader to join our Professional Services Team to lead a team of Implementation Engineers in North America. You will join a group of peers to propel our Implementation Team to new heights, setting the standard in the industry. This position is based out of our New York office.

The Implementation Engineering team supports our large and strategic customers in solution design, integrating and going live in the quickest and most sustainable way possible, with use of comprehensive product knowledge. Implementation Engineers work on innovative complex projects ranging from Online payments integrations, In-Person Payments (IPP), Marketplaces, Card issuing programs and Financial Services.

What You'll Do

• Lead a team of implementation engineers to deliver a great customer experience and get customers live efficiently, with robust integrations that scale well.
• Act as a sparring partner and escalation layer for the team of implementation managers, helping to navigate complex projects and technical challenges.
• Create an inspiring and collaborative team environment with an open communication and feedback culture.
• Scaling up the team while preserving the Adyen formula and ensuring our unique culture is fostered.
• Ambassador of change; help lead the charge of new initiatives.
• Drive continuous improvement, understanding what works today and leveraging ideas and insights to make the process better.
• Collaborate with cross functionality and drive initiatives to develop the (global) IM organization.
• Help define and execute strategic initiatives with the goal of advancing our function's OKRs.

Who You Are

• Experienced in building and managing a team of implementation managers, technical consultants or solution engineers (at least 5 years); this will include coaching, setting goals and objectives and training the team.
• Experienced with integration projects within a large global company working in professional services, finance, retail or general technology.
• A proven track record of helping to drive global process change, setting up tools and procedures so that Adyen continues to be successful from an operational perspective.
• Understand the dynamics of working in a global organization. Able to develop effective relationships with global teams to collaborate on projects, adapting to international time constraints where appropriate.
• Clear understanding of the challenges of global commerce and the various components and dependencies that are required for a client to be successful across different regions.

Total Rewards & Compensation

• Annual base salary range: $184,000-$276,000 (based on factors including qualifications, experience, and location).
• Total compensation package includes equity (RSUs), 401(k), health, dental, vision, and more.

In-office expectations

This role is based in our New York office. We're an office-first company and expect employees to work in-office at least 3 days a week on average. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while also supporting flexibility.