Implementation team lead

About the role

This role is both hands-on and managerial. You'll personally lead complex implementations for our most important customers while hiring, managing, and mentoring a growing implementation team. You'll sit at the intersection of Product, R&D, and Customer Success - turning what you learn in real deployments into roadmap influence, validated features, and measurable value from every release. You'll also define how onboarding works at Nominal from the ground up: the processes, the success metrics, the tooling that make implementations more repeatable and scalable. The people who join at this stage don't inherit a motion - they build it, and shape what the company becomes.

Responsibilities

• Act as a trusted technical advisor to customers, providing data mapping, architectural support, integrations, and process design
• Partner with Sales on late-stage deals, providing technical scoping and helping set customers up for a successful implementation
• Work with customers to identify manual processes and translate them into agentic solutions within Nominal
• Pilot and deploy new features before general release, ensuring they work reliably in real customer environments and deliver meaningful value
• Bring what you learn in the field back to Product and R&D - surfacing customer needs, validating new capabilities, and turning implementation learnings into product improvements
• Design and build the onboarding motion - playbooks, success metrics, and tooling that improve time-to-value, implementation quality, and repeatability as we scale
• Build strong relationships with customer stakeholders and internal teams across time zones, keeping implementations moving and ownership clear
• Hire, manage, and mentor the implementation team - setting standards, distributing work, and building a team that can consistently deliver high-quality implementations at scale

Requirements

• 5+ years of experience in onboarding, implementation, technical project management, or solutions engineering
• Proven team leadership or people management experience
• Experience in a B2B SaaS startup environment
• Strong process orientation - a proven track record of designing processes, defining success metrics, and iterating to improve outcomes
• Proven ability to manage complex, multi-stakeholder customer projects
• Strong technical understanding - APIs, integrations, and data workflows
• Fluency with AI tools and workflows, with the ability to use them to improve team efficiency and customer outcomes
• Excellent communication and relationship management skills
• Comfortable operating in ambiguity and fast-moving environments, with the ability to work independently in a startup setting
• Fluent in English
• Willingness to work with US / Israel timezones.
• Open to domestic and occasional international travel for customer engagements and team collaboration

Preferred Qualifications

• Experience at a Big 4 accounting firm (audit, advisory, or financial systems implementation)
• Familiarity with accounting processes, data structures, and financial reporting
• Proficiency in SQL and Excel
• Experience in fintech or financial technology
• Familiarity with ERP or accounting systems
• Experience working with Sales in pre-sales cycles
• Experience with automation technologies and AI-driven workflows

Benefits

• A clear path to promotion for leadership and individual contributor roles.
• Opportunities to attend conferences, take courses, and participate in other enriching activities for personal and professional growth.
• Free lunches, dinners and a fully stocked kitchen.
• WFH stipend