Team Lead

About the Role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As a Team Lead, you’ll create exceptional value in the lives of customers and patients by delivering outstanding service and ensuring they leave delighted. You’ll assist in achieving store success by managing key optical and lab processes (if applicable) to exceptional results. LensCrafters is part of EssilorLuxottica, a global leader in vision care products and solutions, with a community of over 200,000 dedicated employees worldwide.

Responsibilities

• Provide unsurpassed customer service, ensuring proactive and solution-driven interactions.
• Assist customers with selections, offer recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.
• In the lab (if applicable):
  • Custom fit glasses and precisely place prescriptions in lenses.
  • Strengthen associates’ knowledge, skills, and certification in lens and lab technology.
  • Ensure finished eyewear meets optical standards and customer requirements.
  • Maintain a safe working environment and demonstrate safe work practices.
  • Operate, clean, and maintain lab tools and systems.

Requirements

• High school diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Excellent communication, listening, and interpersonal skills.
• Strong basic math skills and problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and optical measurement experience.

Preferred Qualifications

• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Eyewear Inspector Certification.
• LensCrafters Quality, Fitting & Adjusting Program certification.
• Experience with optical machinery and instruments.
• Customer service experience.
• AccuFit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay

Pay range: $19.25 – $32.75 per hour. Employee pay is determined by factors including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be eligible for a competitive bonus and/or commission plan.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off and vacation.
• Employee discounts.