Team Lead
About the Role
As a Team Lead you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at Foxtrot. During a typical shift you will be flexing and moving about the store to meet the business needs. During peak times you might find yourself working in a position side by side with the team. As a part of your shift routines you will be deploying & coaching the team to meet the business & customer expectations. You will be trained in all areas and a Team Lead role is a great stepping stone to Assistant Store Manager.
Leader on Duty
Ability to set the tone for a shift while clearly communicating the expectations for the team & tasks to be completed. Create a positive environment that allows for feedback delivered with candor & care along with celebrating the wins.
Cafe & Coffee
We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.
Mercandising
Create a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.
Inventory
Execute shift inventory tasks including identifying potential issues, taking the first step to root cause & problem solve the issue and communicate the actions and follow up to managers.
Ecommerce
Deliver a seamless & quick experience for our online customers through cafe pickup & delivery.
Requirements
- Previous supervisor or leadership experience
- Able to model and lead others to deliver exceptional experience to our customers.
- Outgoing and personable – enjoys interacting with customers.
- Able to lift up to 40 pounds of boxes up and down stairs.
- Able to stand and walk for extended periods of time (up to 8 hours per shift).
- Able to bend, stoop, kneel, and reach to stock shelves, access low storage, and assist with merchandising.
- Strong communication skills (written and spoken).
- Passion for high-quality goods, especially in food and beverage.
- Able to successfully complete Food Safety Manager certification & all other required certifications.
- Punctual, dependable & reliable, with some weekend availability required.
About Us & What We Offer
- Competitive hourly rates & pooled tips
- Weekly pay
- Holiday premium pay
- Paid time off (sick days and general use)
- 401(k) plus employer match
- Referral bonus program
- Pre-tax commuter benefits (for transit and parking)
- Opportunities for career growth and advancement
- Healthcare benefits (after 90 days for team members working 25+ hours a week)
- Employee assistance program (free and available to you)
- Daily perk: One free café drink every day (yes, even when you’re off!)
- Discounts: 40% off coffee, café items, and prepared food; 25% off retail products
Our Values
- Lead with Taste: We’re passionate about being the best.
- Be a Shopkeeper & Host: We hold ourselves to high standards and take pride in what we do.
- Create the Future: We’re all about growing our company, community, and supporting each other.
- Enjoy & Share Joy: We believe in making even the smallest moments joyful.
What We Offer
- Competitive pay ranges based on job requirements and experience.
- Free daily café drink.
- Discounts on coffee, café items, and prepared food.
- Referral bonus program.
- Pre-tax commuter benefits (for transit and parking).
- Opportunities for career growth and advancement.
- Healthcare benefits (after 90 days for team members working 25+ hours a week).
- Employee assistance program (free and available to you).