Team Lead

About the role

Career Team is hiring a Team Lead to guide our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices.

Responsibilities

• Provide day-to-day guidance and support to Career Advisors and office staff
• Aid in onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Coach on case management, documentation, and customer service
• Identify staff training needs and operational challenges
• Support daily office operations and workflow coordination
• Aid in office scheduling and coverage coordination
• Address routine participant escalations and office concerns
• Ensure a professional and customer-focused office environment
• Communicate office needs/issues to leadership
• Periodically provide coverage at different locations as needed
• Approach each day and task with a "ZAG" mindset
• Perform other duties and projects as needed

Requirements

• Associate's degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Qualifications

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Skills

• Leadership and management skills
• Customer service and interpersonal skills
• Technical proficiency with case management software
• WIOA program knowledge and compliance
• Effective communication and presentation skills

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays and paid time off, offered on an accrual basis

Pay

$55,000 - $58,000/yr

Schedule

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

Company Overview

Career Team, LLC is a private workforce development organization founded in 1996. We accelerate the human condition through cutting-edge technology and compassionate, high-touch services. We are proud to have received numerous honors, including being named one of America's 500 fastest-growing privately held companies by Inc. Magazine and receiving the US Chamber of Commerce Blue Chip Enterprise Award for innovation.

We are committed to closing the nation's opportunity divide with additional government-funded workforce sites and building staff capacity of workforce funding sources and industry providers. We are an Equal Opportunity Employer and comply with all data privacy and laws in the jurisdictions in which we recruit and hire employees.