Team Lead

About the role

Career Team is hiring a Team Lead, guiding our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices.

Responsibilities

• Provide day-to-day guidance and support to Career Advisors and office staff
• Aid with onboarding and training of new employees
• Reinforce policies, procedures, and service delivery expectations
• Coach on case management, documentation, and customer service
• Identify staff training needs and operational challenges
• Support daily office operations and workflow coordination
• Aid with office scheduling and coverage coordination
• Address routine participant escalations and office concerns
• Ensure a professional and customer-focused office environment
• Communicate office needs/issues to leadership
• Periodically provide coverage at different locations as needed
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Program Quality & Compliance

• Support file reviews and quality assurance activities
• Maintain case notes, activity tracking, and service documentation
• Reinforce compliance with WIOA, CalJOBS, and local board policies
• Support corrective action follow-up and continuous improvement efforts

Direct Participant Services

• Maintain a reduced caseload of participants
• Deliver career coaching, assessments, and employment services
• Support training and supportive service coordination
• Aid participants with barriers to employment

Community Engagement

• Support outreach and recruitment activities
• Maintain relationships with local partners and referral agencies
• Represent the program at community meetings/events as assigned

Requirements

• Associate's degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
• Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Qualifications

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Skills

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Ability to multitask and be proactive

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance
• Paid holidays and paid time off, offered on an accrual basis

Pay

$59,000 - $62,000/yr

Schedule

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.