Team Lead

Reports to: Club Manager
Status: Full Time, Supervisor, Non-Exempt

About the role

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure all staff provide a great customer experience.
• Perform front desk tasks:
  • Answer phone calls in a polite and friendly manner to assist with questions or concerns.
  • Take information calls.
  • Assist with member check-ins, sign-ups, cancellations, and updating member account information.
  • Greet and meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members are aware of current marketing promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Behavioral Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: Actively listens to customers (includes coworkers and the public), empathizes, and works together to solve problems.
• Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements.

Requirements

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free gym membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA (Health Savings Account).
• Advancement Opportunities.
• Free uniforms.
• Paid time off.
• Training & development.
• 401(k).
• Employee discounts.
• Flexible schedule.
• Free food & snacks.
• Tuition assistance.

Pay

$17.00 per hour