Team Captain / Shift Leader / Smoothie King Longmont

Benefits

Bonus based on performance
Employee discounts
Free uniforms
Paid time off

Responsibilities

• Lead shifts with energy, urgency, and professionalism
• Set the tone for guest service, cleanliness, communication, and teamwork
• Greet guests, recommend products, support upselling, and make sure every guest feels welcomed
• Coach Team Members in the moment on customer service, product knowledge, cleaning, speed, and standards
• Hold teammates accountable to assigned tasks, side work, and closing or opening responsibilities
• Keep the store clean, stocked, organized, and ready for business throughout the shift
• Handle guest concerns calmly and professionally
• Support cash handling, food safety, inventory awareness, and operational procedures
• Communicate clearly with ownership and leadership about shift issues, supply needs, team concerns, and opportunities to improve
• Help train new Team Members and model the expectations we want others to follow
• Leave the store better than you found it

Requirements

• Proven reliability, strong attendance, and dependable transportation
• Previous food service, retail, restaurant, or leadership experience preferred
• Comfortable giving direction, redirecting teammates, and addressing problems respectfully
• Strong guest service instincts and confidence making recommendations
• Able to stay calm, organized, and productive during busy rushes
• Able to accept feedback, give feedback, and hold yourself to a high standard
• Mature enough to lead without drama, favoritism, or needing constant supervision
• Able to be available for evenings, weekends, and occasional holidays

Qualifications

• Notices what needs to be done before being asked
• Understands that slow time is for cleaning, stocking, organizing, training, and improving the store
• Leads peers without becoming controlling or negative
• Wants to earn more responsibility through performance and trust
• Takes pride in helping a team become better, not just doing their own part

Skills

• Leadership skills
• Customer service skills
• Time management
• Problem-solving
• Teamwork

Benefits

• Opportunity for raises, more responsibility, and future advancement based on performance
• A leadership role in a growing, purpose-driven local business

Pay

Competitive hourly pay based on experience and demonstrated leadership ability

Schedule

Evenings and weekends required