Shift Leader

What We Need

You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

What You’ll Do

• Shift Leadership: Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation: Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: Complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving: Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: Perform other duties or special projects as assigned to meet evolving business needs.

How You’ll Do It

• Leadership: Set the tone for the team, demonstrating Torchy’s values and fostering a positive work environment.
• Adaptability: Remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• Communication: Ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Attention to Detail: Uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Teamwork: Work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

• Minimum Qualifications: Experience in a supervisory or leadership role in a restaurant or similar environment. Strong understanding of food safety, guest service, and restaurant operations. Required state alcohol-server and Manager ServSafe certifications. Flexibility to work varying shifts, including evenings, weekends, and holidays. Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
• Preferred Qualifications: Bilingual English/Spanish, a plus. Experience in training, mentoring, and developing team members. Familiarity with inventory and cash-handling processes. Proven ability to handle high-pressure situations with professionalism.

Let’s TACO 'bout Why It Pays to Be a Torchy’s Team Member

• $19.00 - $20.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities