TDOC CASE MANAGER 3 - 08252026-80417

Location: Memphis, TN – Department of Correction, Shelby County

Full-time position with a monthly salary range of $4,057.00 - $6,099.00 (annually $48,684.00 - $73,188.00). A Motor Vehicle Records (MVR) screening and criminal background check are required.

Qualifications

Education and Experience:

• Graduation from an accredited college or university with an associate's degree and two years of relevant experience in corrections, community supervision, case management, rehabilitation services, or related field.
• Substitution of Experience for Education: Full-time relevant experience may substitute for the required education on a year-for-year basis, up to a maximum of two years.
• Substitution of Education for Experience: Two years of relevant graduate coursework in criminal justice, social work, psychology, or behavioral science may substitute for the required experience on a year-for-year basis, up to a maximum of two years.
• Two years as a TDOC Case Manager with the Tennessee Department of Correction.

Necessary Special Qualifications: A valid vehicle operator's license may be required for some positions.

Overview

Under direction, this role performs professional case management work of considerable difficulty, leading other TDOC Case Managers and/or providing oversight of programs for offenders in correctional facilities. Incumbents operate at an advanced level with lead responsibilities and program oversight.

Responsibilities

• Perform advanced, complex case management work, serving as a lead and/or providing oversight of programs and case management operations within correctional facilities.
• Oversee complex case decisions and ensure consistent application of policies, procedures, and professional standards.
• Review and approve assessments, case actions, and documentation to ensure quality, timeliness, and compliance.
• Complete inmate custody assessment forms for assigned caseload and initiate/schedule monthly teaming for the unit management team.
• Direct and monitor offender case planning to support supervision strategies, rehabilitative outcomes, and reentry readiness.
• Coordinate and evaluate service delivery, program participation, and rehabilitative interventions to align with offender needs and operational priorities.
• Identify operational risks, compliance concerns, and barriers to successful supervision, implementing corrective strategies.
• Communicate and coordinate with leadership, courts, community partners, and stakeholders regarding complex cases and program operations.
• Assist in training new case managers and guide less experienced staff.
• Conduct PREA screenings and understand sentence credits, behavior credits, program credits, and pre-trial credits.
• Assist in the reentry process by ensuring all documentation (e.g., SS card, birth certificate, ID) is received prior to release.
• Build, maintain, and audit inmate files, and prepare responses to inquiries about assigned inmates.

Skills

• Active Learning and Listening
• Mathematics
• Speaking
• Reading Comprehension
• Critical Thinking

Knowledges

• Clerical
• Law and Government
• Psychology
• Public Safety and Security
• Sociology and Anthropology

Abilities

• Deductive Reasoning
• Inductive Reasoning
• Originality
• Problem Sensitivity
• Speech Clarity