TDM Assistant Vice President, Communications & Marketing

About the role

This Opportunity WSP is currently seeking for a TDM Assistant Vice President, Communications & Marketing based in our Los Angeles, Irvine, or San Bernardino office. This position is a member of our Advisory Services/Communications Advisory Services (CAS) Team and plays a role within our growing organization of professionals.

Responsibilities

• Lead and support transportation demand management (TDM), communications and outreach tasks, delivery, reporting, and client relations for the IE Commuter program in Southern California--for Riverside County Transportation Commission and San Bernardino County Transportation Authority.
• Oversee the outreach team's acquisition of new, and the renewal of expiring Employer Participation Agreements (EPAs) and incentive participation.
• Support fellow members of the IE Commuter Program employer services team in meeting program and client deadlines as well as meet and fulfill requests from employers within the program service area (Riverside and San Bernardino counties).
• Work alongside the Employer Services team to deliver employer outreach, customer communications, gather and monitor program metrics and have an essential role in the program success.
• Monitor and evaluate program performance metrics to identify areas for improvement and implement recommendations to the employer services team.
• Support the clients' development and implementation of strategic initiatives to increase green modal choices in the Riverside and San Bernardino markets.
• Develop, track, and manage team budget and scope; submit monthly progress reports.
• Ability to exercise prudent, independent judgment and excellent customer and client relations skills.
• Ability to perform under minimal supervision, including strong decision-making, problem-solving, multi-tasking and workload balancing skills.
• Ability to maintain accurate and meticulous records.
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel) and Adobe Acrobat.
• Work collaboratively in a dynamic team environment, as well as independently, utilizing best practices for team dynamics, public information, and the quick and accurate dissemination of information to the project teams and clients.
• Supports a project team in all communications and outreach efforts. This may include, but not limited to, attending public events, creating and organizing public meeting/event documentation and materials.

Requirements

• 10+ years of experience in transportation demand management (TDM) pre- and post-pandemic.
• A minimum of five years of communications and/or outreach, public information or business to business marketing/customer services in Southern California utilizing data to target audiences and messages for actions and behavior change.
• Familiarity with ride matching systems, and experience with writing workplans and scope development for databases as well as technical editing.
• Ability to meet deadlines and be flexible and nimble in a fast-paced environment.
• Outstanding writing and public speaking skills.
• Experience with public agency owners, consultants, and cross-discipline technical teams on one or more publicly funded programs.
• A record of delivering work products on time and within scope and budget and prior experience with quality assurance/quality control.
• Excellent interpersonal communication skills and the ability to deal effectively with all levels within an organization and on a project level.
• Excellent organizational and time management skills and experience coordinating with team members and subcontractors.

Qualifications

• Fluency in Spanish or Mandarin is a plus.

Benefits

• Comprehensive suite of benefits focused on health and financial stability throughout the employee’s career.

Pay

Expected Salary (all locations): $127,500 - $189,310

Schedule

Not specified

Skills

• Transportation Demand Management (TDM)
• Communications and Outreach
• Data Management
• Ride Matching Systems
• Public Agency Owners
• Consultants
• Quality Assurance/Quality Control
• Public Speaking
• Interpersonal Communication
• Organizational and Time Management