TDI-Fraud and Enforcment-Program Specialist II

About the role

Do you have a passion for public state service and enjoy making a difference? The Texas Department of Insurance (TDI) is hiring! We regulate the insurance industry, administer the Texas workers' compensation system, perform the duties of the State Fire Marshal's Office, and educate and protect consumers. Apply now if you're looking for a rewarding career in public service. The Texas Department of Insurance is in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Responsibilities

• Prepares and distributes correspondence, reports, studies, forms, and documents.
• Makes entries in the computer tracking system, makes photocopies, and answers the telephone.
• Assists attorneys and investigators with litigation, including maintaining electronic case files and hearing preparation.
• Maintains communications with clients, opposing counsel, agencies, and the general public.
• Assists with professional scheduling of depositions, court appearances, and client interviews.
• Receives, processes, and responds to open records requests.
• Reviews and redacts confidential information from investigation, complaint, and case files.
• Performs other duties as assigned.

Requirements

This position requires: Experience. Two years of experience in an office environment, administrative procedures, customer service, or in a field relative to assignment. Regular work attendance. Travel may be required for up to 5% of the time. If travel is 10% or more, you must maintain a state of Texas Drivers License.

This position requires regular work attendance. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. This position requires applicant to be eligible to apply for access to the Texas Criminal Justice Information system. For eligibility, see: https://www.dps.texas.gov/administration/crime_records/docs/txCJISSysAccPolicy.pdf TDI will conduct a criminal background check on all final candidates. An applicant who has been convicted of, received deferred adjudication for, or has an open arrest for a criminal offense, may be disqualified from employment.

Qualifications

Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.

Skills

• Knowledge of state laws, rules, procedures, and regulations relevant to job requirements.
• Accepted business practices and procedures.
• Business terminology, spelling, punctuation, and grammar.
• Data entry office practices and procedures.
• Problem solving and critical thinking.
• Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.
• Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.
• Developing goals and objectives.
• Using Adobe Acrobat, PowerPoint, and Access.

Abilities

• Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.
• Maintain the confidentiality of sensitive information.
• Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.
• Manage and coordinate multiple tasks and priorities to meet necessary deadlines.
• Work both independently and as a team player.
• Establish and maintain positive, effective, and open communication with all levels of employees and the public.

Benefits

• Flexible work schedules.
• Work-life-balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free