TDCJ - Case Manager III - Substance Use Treatment Programs

Supervisory, administrative, and technical role focused on program operations within the Driver License Division.

Responsibilities

• Assign, train, and supervise staff; monitor workflow and workload to ensure timely, compliant work.
• Oversee technical, training, research, planning, policy, program assessment, and administrative activities.
• Serve as liaison to Manager and Assistant Manager in their absence.
• Recommend and prepare requests to fill vacancies; chair interview boards and assess applicant suitability.
• Develop and implement program evaluation techniques; oversee evaluation activities.
• Communicate with internal and external customers to ensure effective teamwork and quality service.
• Establish program goals and objectives; develop schedules, priorities, and standards.
• Administer performance evaluations, counsel and mentor employees, approve leave requests, and maintain records.
• Participate in developing and implementing program policies, procedures, and new major programs; provide training.
• Guide employees in handling complex problems within assigned program areas.
• Prepare program management and productivity reports and studies.
• Develop productivity metrics and assist staff in achieving program goals.
• Review and update software specification documents; attend meetings and participate in committee work.
• Research and analyze laws, rules, regulations, and files; confer with staff on interpretation and application.
• Conduct and review special investigations, complaint investigations, and administrative inquiries.
• Oversee and maintain offices, equipment, and assigned fleet vehicles (inventory, replacement, maintenance, repairs).
• May perform check rides, process transactions, and administer road skills (drive test) exams.
• May audit bank records and deposits.
• Prepare and conduct seminars and presentations for internal and external stakeholders.
• May travel to conduct training for diverse audiences.
• Direct, develop, and evaluate projects using project management methodologies; meet with sponsors and stakeholders.
• Compose schedules, reports, and budget expenditures.
• Attend work regularly and observe approved work hours per agency leave and attendance policies.
• Perform other assigned duties.

Requirements

• Graduation from an accredited four-year college or university with a major in business management or a related field.
• Minimum of one (1) year of progressively responsible work experience in office management or administration of government or business programs.
• One (1) year of experience in a lead or supervisory capacity is preferred.
• Additional work experience or related education may substitute for one another on a year-for-year basis.
• If driving is required, must possess a valid Texas driver license from state of residence.

Skills

• Regulatory knowledge: Working knowledge of TXDPS, State, and Federal regulations, legislation, guidelines, policies, and procedures.
• Supervisory/Managerial/Leadership: Knowledge of management principles, performance standards, and fiscal/budget management; ability to develop plans, policies, and procedures for efficient workflow and provide clear direction.
• Interpersonal: Ability to exercise poise, tact, and diplomacy; establish positive working relationships; demonstrate DPS core values: Integrity, Excellence, Accountability, and Teamwork.
• Organizational and Prioritization: Ability to organize, prioritize, and meet multiple deadlines in a dynamic environment without sacrificing accuracy or professionalism.
• Presentation/Communication: Ability to construct and deliver clear, concise, and professional presentations.
• Research and Comprehension: Ability to quickly access relevant information and present research clearly and concisely.
• Analytical Reasoning/Attention to Detail: Ability to examine data, discern patterns, identify trends, and solve problems.
• Technology: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to learn new software/systems.
• Confidentiality: Ability to handle sensitive information responsibly and adhere to applicable laws and policies.
• Safety: Ability to work safely and comply with safety standards and best practices.

Schedule

• Extended work hours possible (7:00 am to 8:00 pm).
• Weekend work may be required.
• Travel: In-city and statewide up to 3 days per week.

Physical and Environmental Demands

• Environment: Office, outdoors, vehicle.
• Ambulatory skills: Stand, walk, sit.
• Hand-eye coordination and arm/hand/finger dexterity.
• Ability to speak, hear, and exercise visual acuity.
• Ability to transfer weights of up to thirty (30) pounds.
• Driving: Occasional short trips (1-2 times per month).

Benefits

• Current DPS employees who apply for posted positions must notify their immediate supervisor in writing.
• Employees selected for a position in the same salary group and state title will be transferred with no salary change.
• Employees selected for a position in their current salary group with a new state title may receive up to a 3.4% salary increase.
• Salary is contingent upon qualifications and subject to budgetary restrictions.
• State of Texas retirees may be rehired for full-time, non-commissioned positions under specific circumstances.