TDA - ACP - Licensing Specialist - SPCS (58376)
About the role
The Texas Department of Agriculture's (TDA) Agriculture and Consumer Protection Division administers consumer protection programs which includes overseeing items like grocery store scales, egg quality, nursery products, licensing and training pesticide applicators, worker protection and registering pesticides for sale. TDA's consumer protection efforts promote success, unity and prosperity for the people of Texas. Telework option: TDA does not offer telework, and all employees are required to be physically present for work. Location: This position will report to one of the following TDA locations: Austin (HQ), TX.
Schedule
The agency's core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m.
Responsibilities
- Review TDA license applications, revisions, renewals, payments, and technical data required for structural pest licenses entered into the appropriate computer applications, databases and systems for accuracy and completeness.
- Review records associated with TDA structural pest license applications, fee payments, and violations and complete necessary forms to approve or deny license applications.
- Ensure structural pest license application compliance with administrative codes, state statutes, and agency policies and procedures.
- Issue structural pest licenses, collect fees and reimburses fees to denied applicants.
- Evaluate and track applications and responses to notices of deficiency.
- Answer phone calls on the TDA Licensing queue and provide complex administrative and technical assistance related to structural pest license requirements, processes, policies and procedures to internal and external stakeholders. Resolve customer service issues and problems.
- May serve as a backup to assist with the review of agriculture (ag) license applications.
- Follow all TDA policies and procedures.
- Perform other duties as assigned.
Qualifications
- High School Diploma.
- Two (2) years work experience processing applications, account renewals and/or payments for services.
Preferred Qualifications
Work experience performing data entry and data processing in an Oracle Database that is web application based.