Licensing Specialist

ECLARO is seeking a Licensing Specialist for a client in White Plains, NY. The client is one of the largest mutual life insurance companies, providing long-term care insurance, mutual funds, and retirement-plan services across the US.

About the role

The Securities Licensing Operations Specialist supports the end-to-end licensing process for Life/Health and Securities candidates by coordinating licensing activities, responding to field inquiries, managing examination registrations, and maintaining licensing records and reporting. The role serves as a primary operational resource for candidates, field managers, Service, and Home Office partners, ensuring candidates progress efficiently through the licensing process.

This position supports a high-volume operational environment, managing approximately 150-200 inquiries per day while coordinating multiple licensing activities across various systems and stakeholders. The work requires strong organizational skills, exceptional attention to detail, the ability to manage competing priorities, and excellent customer service skills while ensuring compliance with client regulations and company licensing requirements.

The role supports the administration of the Securities Industry Essentials (SIE) program and the initiation of all subsequent securities licensing examinations. It plays a critical role in ensuring candidates move efficiently through the licensing process while supporting compliance with company licensing requirements and regulatory timelines. The position also provides operational support for licensing incentive and mandate programs by maintaining accurate licensing information, responding to field inquiries, and ensuring timely processing of licensing activities.

Responsibilities

• Provide day-to-day operational support for Life/Health and Securities licensing activities.
• Respond to a high volume of inquiries from candidates, agents, Service, Field Managers, and Home Office partners regarding licensing requirements, exam windows, study materials, bonus credit confirmations, Prometric scheduling, client processes, and general licensing questions.
• Manage the end-to-end Securities Industry Essentials (SIE) licensing process, including support for first-time candidates and retakers.
• Initiate registrations for Series 6, Series 7, Series 63, and Series 66 examinations, including retake registrations.
• Monitor candidate progress through the licensing pipeline and coordinate actions needed to maintain licensing timelines.
• Maintain and reconcile licensing records across multiple systems, including client reports, STC Study Progress, licensing dashboards, and internal tracking tools.
• Support reporting requests and provide accurate licensing information to business partners and field leadership.
• Assist in identifying and resolving licensing issues to minimize delays in candidate progression.
• Maintain process documentation and support continuous improvement initiatives related to licensing operations.
• Ensure timely onboarding of new agents and efficient progression through the securities licensing process.
• Prepare, organize, and enroll agents into licensing materials.
• Answer questions on licensing by email and send out communications on upcoming licensing classes.
• Manage licensing calendar, send follow-up emails to participants, and create schedules for upcoming licensing.
• Send out reminders and next steps on exam results.

Key outcomes

• Timely onboarding of new agents.
• Efficient progression through the securities licensing process.
• Accurate administration of securities licensing requirements.
• Support of licensing incentive and mandate programs.
• Responsive service to candidates, field managers, Service, and Home Office partners.
• Accurate reporting and maintenance of licensing records.
• Reduction of operational delays and licensing-related processing issues.

Pay

$23.27/hour

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO