TCSEPP Coordinator (Case Manager): Social Work Research & Public Service - UTK

About the role

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the Tennessee Child Support Employment and Parenting Program (TCSEPP) Coordinator builds a strong evidence-informed and trauma-informed practice that assists, supports, and advocates for non-custodial parents involved with the child support system.

Responsibilities

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
• Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
• Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment
• Attend community interagency meetings to learn about and share available resources and information
• Participate in partner meetings
• Provide regular updates to Child Support staff and attorneys on participant progress
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
• Participate in job/resource fairs
• Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports

Qualifications

• Experience: Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.
• Education: Bachelor’s Degree
• Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.
• Knowledge, Skills, Abilities: Ability to assess participant needs; Ability to develop positive & trusting relationships with participants and offer emotional support; Ability to positively interact with partners including child support, court, attorneys, etc.; Ability to promote the program to potential participants, partners, and employers; Ability to advocate for participants; Ability to work independently and within a team setting; Ability to travel to multiple counties to serve participants ; Ability to be flexible with respect to changing needs of the project; Excellent oral communication skills; Proficiency with Microsoft Office; Ability to work independently and in team settings; Experience with data management systems

Preferred Qualifications

• Experience: Experience working with non-custodial parents and/or Employment programs; Experience collaborating with community groups and/or social service organizations.