TCSEPP Coordinator (Case Manager) - Social Work Research & Public Service - UTK

About the role

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Based in MAURY COUNTY, TN, this position assists non-custodial parents with employment and parenting issues.

Responsibilities

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers
• Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.
• Monitor participants’ child support eligibility & payments; program involvement & compliance as well as employment
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment
• Attend community interagency meetings to learn about and share available resources and information
• Participate in partner meetings
• Provide regular updates to Child Support staff and attorneys on participant progress
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants
• Participate in job/resource fairs
• Fiscal tasks including but not limited to One Card reconciliation and uploading & documenting receipts, monthly gift card reconciliation, and travel reports

Qualifications

• Experience: Two years of customer/client (case management) experience. In lieu of a degree candidates with two additional years of experience will be considered.
• Education: Bachelor’s Degree
• Required Qualifications: Must have valid driver’s license, automobile at their disposal, and a current automobile liability policy with continuous coverage.
• Knowledge, Skills, Abilities: Ability to assess participant needs. Ability to develop positive & trusting relationships with participants and offer emotional support. Ability to positively interact with partners including child support, court, attorneys, etc. Ability to promote the program to potential participants, partners, and employers. Ability to advocate for participants. Ability to work independently and within a team setting. Ability to travel to multiple counties to serve participants. Ability to be flexible with respect to changing needs of the project. Excellent oral communication skills. Proficiency with Microsoft Office. Ability to work independently and in team settings. Experience with data management systems.
• Preferred Qualifications: Experience working with non-custodial parents and/or Employment programs. Experience collaborating with community groups and/or social service organizations.

Work Location

This position is hybrid and requires travel to Lake & Dyer Counties, TN. Applicants must live within one hour of Maury County, TN.

Compensation and Benefits

UT market range: $50k. Find more information on the UT Market Range structure here. Find more information on UT Benefits here.