TCA Support Specialist

About the role

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Responsibilities

• Manage TCA account operations, including opening new accounts, reviewing payment reports, processing transfers, withdrawals, and legal or claim-related requests
• Perform daily reporting, transaction processing (ACH/wires), and quality control to ensure accuracy and compliance
• Cook up with internal teams, vendors, and stakeholders to maintain accounts and resolve issues efficiently
• Prioritize and organize work to meet deadlines, production goals, and customer satisfaction standards
• Maintain up-to-date knowledge of TCA procedures and complete required training while supporting additional tasks as needed

Requirements

• High school diploma (or equivalent) with working knowledge of insurance products and provisions
• Strong customer service, communication, and interpersonal skills, including handling sensitive or stressful situations
• Solid analytical skills with proficiency in Microsoft Word and Excel
• Ability to manage multiple priorities, stay organized, and meet deadlines while maintaining accountability
• Collaborative mindset with adaptability, confidentiality, and willingness to support process improvements and occasional overtime

Qualifications

• College degree or relevant work experience desirable

Skills

• Working knowledge of insurance products and provisions
• Strong customer service, communication, and interpersonal skills
• Analytical skills with proficiency in Microsoft Word and Excel
• Ability to manage multiple priorities, stay organized, and meet deadlines while maintaining accountability
• Collaborative mindset with adaptability, confidentiality, and willingness to support process improvements

Benefits

We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $20 - $24 per hour. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This role may be eligible for flexible scheduling.

Contact Information

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.