Tax System Program Manager (NCS) - BCIT

Job Summary

The Tax System Program Manager will oversee the implementation of a new tax system for the City of Baltimore. Key responsibilities include strategic planning, vendor management, financial oversight, stakeholder engagement, organizational change management, risk management, and integration with other municipal systems.

Essential Functions

• Develop and maintain the comprehensive program roadmap, charter, and governance structure.
• Define program scope, goals, and deliverables in collaboration with senior leadership and key stakeholders.
• Lead the Program Steering Committee, providing regular, transparent status reports on budget, schedule, risks, and milestones to executive leadership and City Council.
• Serve as the primary point of contact for the selected implementation partner(s).
• Participate in contract negotiations, manage vendor performance, and ensure adherence to Service Level Agreements (SLAs) and contractual obligations.
• Manage the multi-million-dollar program budget.
• Responsible for meticulous tracking of expenditures, forecasting, and managing contingencies to deliver the program within budget.
• Act as the central communication hub for all program stakeholders, including the Assessor's Office, Treasurer/Tax Collector, Finance Department, IT, City Council, and the public.
• Proactively manage expectations and build consensus.
• Champion and co-lead a comprehensive Organizational Change Management (OCM) strategy.
• Ensure effective communication plans, robust user training programs, and business process re-engineering activities are successfully executed to drive user adoption and minimize disruption.
• Proactively identify, assess, and mitigate program-level risks (technical, financial, operational, political).
• Manage and resolve escalated issues from individual project teams.
• Lead a matrixed team of internal subject matter experts, IT professionals, and external consultants.
• Coordinate resources across multiple interconnected project workstreams (e.g., data conversion, system integration, testing, training).
• Ensure the new tax system integrates seamlessly with other core municipal systems, such as Workday, GIS, Permitting, and cashiering systems.

Minimum Qualifications

• Technical background including a Bachelor's degree in Computer Science, Information Technology, or related field.
• Equivalent work experience may be considered.
• Program Management – 5 years progressive experience in managing large scale, complex technical transformations.
• Experience in financial systems is preferred.
• Application Development or Data Analysis backgrounds preferred.
• Experience managing SaaS vendors.

Knowledge, Skills, And Abilities

• Leadership skills, with the ability to develop and communicate the project objectives, inspire and motivate the application team, and maintain alignment with the business strategy.
• Demonstrated knowledge of popular SDLC models, process, deliverables, and application.

Application Instructions

Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed. Probation All persons, including current City employees, selected for this position must complete a 6-month mandatory probation. Financial Disclosure This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire. The City of Baltimore is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.